Privacy Policy

Last updated: 11/29/2025

1. Introduction

MoldForge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mold design platform and services.

2. Information We Collect

2.1 Personal Information

  • Name and email address
  • Billing information (for paid subscriptions)
  • Account credentials
  • Communication preferences

2.2 Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website

2.3 3D Model Data

  • Uploaded 3D model files
  • Model metadata and configurations
  • Generated mold designs
  • Processing history and job data

3. How We Use Your Information

We use your information to:

  • Provide and maintain our mold design services
  • Process and generate mold designs from your 3D models
  • Manage your account and subscription
  • Communicate with you about service updates and support
  • Improve our services and develop new features
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

  • Cloud hosting providers
  • Payment processors
  • Email delivery services
  • Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights
  • Prevent fraud or security threats
  • Protect the safety of our users or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal data on a need-to-know basis
  • Secure data storage and backup procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You may request deletion of your account and associated data at any time through your account settings or by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

Types of cookies we use:

  • Essential cookies for basic functionality
  • Performance and analytics cookies
  • Functional cookies for enhanced features
  • Marketing cookies (with your consent)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@moldforge.com
Website: www.moldforge.com
Address: [Your Company Address]